How to Use Hold and Park

Hold

Temporarily place the call in a waiting state by pressing the HOLD function button. The Appearance
PFK LED flashes green to indicate a held call. If the Allworx Server Administrator enables the Music on Hold feature, callers on hold hear music.

Press the Hold button to manage the call. The table below explains the Hold button settings and
behaviors.

To retrieve the call:

• Held calls: press the flashing PFK.
• Parked calls: dial the Parking Orbit number.

Park

Press the PARK button to place the active call into a Parking Orbit or displays a list of currently parked calls (including the number of the parked caller, the parked call orbit number, and the duration of the parked call). Users may select a call from the list to retrieve the parked call. If there are no active calls on the handset, the LCD screen displays No Calls Parked. The Allworx Server Administrator defines the maximum wait time of parked call and the subsequent routing. If the Allworx Server Administrator enables the Music on Hold feature, callers on hold hear music. When parking a call:

If a user parks a Shared Call Appearance call and the Park timeout setting for the system is set to ring

back to the handset that parked the call, the parked call rings back only to the handset that parked it.

It does not ring all handsets in the Shared Call Appearance. The Shared Call Appearance PFK light goes out and the call is no longer on the Shared Call Appearance. Using the Call Forwarding option on a phone does not forward Shared Call Appearance calls.

To retrieve a parked call:

The PFKs listed below may or may not be available; the Allworx Server Administrator defines the PFKs and assigns the Parking orbit to the PFK on the 9204/9204G IP phone. Additionally, the Allworx Server Administrator can set a reminder to ring the handset after parking the call beyond a specified time.

• Dial the parking orbit extension.
• Press the PARK function button, if there are no active calls on the handset.
• Parking Orbit PFK - monitors any accessible parking orbit for one parking extensions.
  
• Park Set Monitoring PFK - (only available on Allworx System Software Version 8.1 or lower) a single PFK to monitor a configurable set of parking orbits via both the illuminated PFK button as well as a list of calls parked in the specific orbits. For example, users can use a single PFK to monitor all local park orbits and a single indicator for any call placed in a parking orbit. This also enables users to monitor the local parking orbits of a remote server in a multi-site environment.
• Park PFK - displays a list of parked calls.
• Park Calls PFK - displays a list of parked calls. Use the up/down arrow keys and Select button to retrieve to the call.
• Park Monitor PFK - monitors phone calls assigned to a single parking orbit or multiple parking orbits. The LED lights when a call is waiting in one of the parking orbits. If the Park Monitor PFK is assigned to one parking orbit, press the PFK to retrieve the call. If the Park Monitor PFK is assigned to more than one parking orbit, use the up/down arrow keys and Select button to connect to the parked call.
  
• To retrieve a parked call from a line appearance: When on an active call using the Line Appearance PFK and placing the call in Park, only Allworx Users with the same Line appearance PFK can retrieve the call by pressing the blinking Line Appearance PFK.